Returns & Exchange

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returns that do not meet our policy will not be accepted and will be sent back to the customer. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at crm@sndvaranasi.in. Please note that returns will need to be sent to the following address:

SND - Designers Studio D. 58, 1, Rathyatra Crossing, Khanna villa Colony, Sigra, Varanasi, Uttar Pradesh 221010

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at crm@sndvaranasi.in.

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SND Varanasi

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Customised products cannot be returned or exchanged.

Fabrics once cut from the Thaan, cannot be returned or exchanged.

SND Varanasi

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods & custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Saris once finished with fall and hemming will not be returned or exchanged.

SND VARANASI

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please take care when trying on garments, as we cannot accept garments that have make-up stains or garments that smell of perfume.

SND VARANASI

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at crm@sndvaranasi.in.

SND VARANASI

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.